Q&A

Who are you, GAYA?

GAYA is an Israeli jewelry brand owned by goldsmith and designer Gaya Gonda. All the brand’s jewelry is entirely handmade using the highest-quality materials, with uncompromising attention to finish and dedicated service delivered with love

How long will it take for my order to arrive?

All jewelry is entirely handmade in the GAYA studio, so delivery times vary depending on the item ordered and the shipping method.
For items picked up in person, you can collect them as soon as your order is ready
Home delivery is available nationwide (excluding remote areas) within 5 business days of your order being ready
Preparation time for 925 sterling silver jewelry: up to 10 business days
Preparation time for gold-plated jewelry: up to 12 business days
Preparation time for 14-karat gold jewelry/custom designs: up to 20 business days
These are, of course, the maximum preparation times. We do our very best to get your jewelry to you as quickly as possible, while maintaining the highest standards of finish and quality
If your order is urgent, please contact us through Customer Service, and we’ll do our best to ensure your jewelry arrives when you need it
*The total delivery time is calculated from the next business day after the order is placed through the day it is received

What are your jewelry pieces made of?

Our jewelry is made from the following metals: 925 sterling silver, 14-karat gold plating, 3 microns thick, gold-filled, brass, and 14-karat gold
The material each piece of jewelry is made from is listed in its product description.
Since all our jewelry is handmade, almost every piece can be made from a different metal than the one listed in the product description. To arrange this, please contact us through Customer Service and we’ll be happy to help

I want to buy a ring, but I don’t know my ring size. What can I do?

It's important to know that if you chose the wrong size, you can exchange it within 14 days of receiving your order, provided the item has not been used and is in its original packaging.
You can do this by visiting our studio in Nahariya or using our courier service for a fee of 40 NIS.
Additionally, every ring product page on our website has a size guide to help you figure out your size.
Still having trouble? Contact us and we'll be happy to help!

Can I shower with your jewelry?

You can shower while wearing 925 sterling silver and 14-karat gold jewelry.
With gold-plated jewelry, we recommend avoiding contact with water and soap as much as possible to help preserve the plating over time.
When you purchase a gold-plated piece of jewelry, the plating is covered by a 3-month warranty. If you’d like to have the plating renewed during this period, you’re welcome to bring the item you purchased to us along with the warranty certificate, and we’ll replate it free of charge once, as long as it’s still under warranty. If more than 3 months have passed since your purchase and you’d like to have the plating renewed, you can bring the item to us and we’ll do so for a nominal fee through Customer Service

Can I go into the sea and the pool with the jewelry?

You can wear 14-karat gold jewelry in the sea and pool. We recommend rinsing the jewelry with fresh water and mild dish soap afterward to remove chlorine and salt residue and preserve its shine over time.
We recommend avoiding wearing 925 sterling silver and gold-plated jewelry in the sea and pool, as the water may contain substances that can cause the jewelry to oxidize and damage its plating.

Can the jewelry tarnish or rust?

925 sterling silver jewelry will not rust, but it may oxidize and tarnish when it comes into contact with chlorine, cleaning products, and various personal care products, so we recommend avoiding contact with these substances
Gold-plated jewelry will not rust or tarnish, but its plating may wear thin over time
14-karat gold jewelry will not tarnish or rust

What if I want to exchange an item I ordered?

You can exchange or return an item you ordered by visiting our studio in Nahariya or using our delivery service >> For instructions Shipping | Exchanges | Returns

My jewelry has gotten dirty. What can I do?

With every order, we’ll include a gift from us: a cloth for cleaning 925 sterling silver jewelry.
If you’d like to have your jewelry cleaned again, you’re welcome to bring it to our studio in Nahariya, and we’ll clean it as if you’d just purchased it! This service is free of charge and is not dependent on the jewelry’s warranty.
Want to clean your jewelry yourself? Here are a few tips for caring for and cleaning your jewelry

I’ve changed my mind and would like to cancel the transaction. Is that possible?

A transaction may be canceled in accordance with the Consumer Protection Law within 2 days of the transaction, upon presentation of a receipt (physical or by email), provided that the jewelry has not been used. A transaction cancellation fee will be charged as prescribed by law: 5% of the product’s value or ₪100, whichever is lower.
A refund will be issued only after the items have arrived at the studio and been inspected to confirm that the jewelry has not been used and is in new condition.
A customer who made a purchase on the website using a “Direct” card (which cannot be refunded) and requested to cancel the transaction (provided she is entitled to do so under the website’s Exchanges and Returns Policy) will receive website credit only, equal to the value of the returned items and excluding shipping fees.
Credit for use on the website will be issued within 14 business days, provided that the jewelry has not been used and following a thorough inspection by the brand’s management. The credit will equal the purchase price of the returned items.

Shipping fees are non-refundable, as this is a service that has already been used.
Transactions involving items made to order cannot be canceled, exchanged, or refunded.